Senior Product Designer

Summary:

Type: Full-time

Location: Remote

Salary: $159,100-$194,150

Company

Our mission: to eliminate every barrier to mental health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Spring Health is looking for a Senior Product Designer to join our Caregiver Experience team. You will take design ownership over aspects of Spring’s caregiver experience and contribute to further developments of our world-class Electronic Health Record (EHR) that’s used by therapists, psychologists, coaches, care navigators, and more. You will partner with: Product Design, UX Research, Product Management, Engineering, Data Science, internal subject matter experts, and our operations teams, giving you exposure to a wide variety of learning opportunities.

What you’ll be doing:

• Discover: Work with your team to identify and understand strategic opportunities for our providers.
• Define: Hone in on the most important and impactful problems to solve and how to solve them.
• Plan: Carry projects through all the steps of the design process, including: product and user research, insight synthesis, ideation, design, testing and validation, and post-launch activities/evaluations.
• Improve: Uplevel and refine the interaction and usability of our web app.
• Collaborate: Partner with design, product, engineering, data science, and our operations teams to create meaningful and measurable impacts for our Caregivers Experience team.
• Articulate: Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Advocate: Be a design ambassador. Communicate the value of design with empathy and connect dots across Spring’s products, services, and departments.

What success looks like in this role:

• Increase provider satisfaction

• Improve clinical outcomes

• Improve utilization of provider availability

• Reduce unit cost of provider-facing solutions

• On-time delivery of committed roadmap priorities

What we expect from you:

• 4-5 years of experience as a product designer at a software company contributing to and leading the design of product experiences. Experience in healthcare is preferred but not required.
• Experience partnering with Product Management, Engineering, and Data Science, as well as collaborating with external stakeholders, to create and deliver on a shared vision of success.
• Strong communication skills for articulating, discussing, and advocating for design decisions. Effectively collaborate and communicate cross-functionally to solve problems.
• Team-player mindset: what’s good for the team is good for individuals.
• Solve problems with purpose and urgency. Hold yourself accountable to ambitious and realistic timelines.
• Ability to give engineers guidelines so that they can move forward without fully completed designs.
• Use qualitative and quantitative data along with experiments to evaluate hypotheses and make decisions.
• Genuine interest in building accessible and inclusive products. Understanding of latest accessibility and usability standards. Comfortable using and contributing to Design Systems.
• Excellence in: product design, interaction design, information architecture, and copywriting. Front-end development skills are nice to have. Multiple examples of your ability to design best in class user interfaces. A portfolio of strong leadership and impact/metric-focused work.
• Expertise with Figma and prototyping.
• Love for design: you’re not satisfied with the status quo and always think of ways to improve.
• Above all, you are empathetic, generous, and curious. You understand that our product can have a significant impact on real lives and you put users first in every decision you make. Embody all of Spring Health’s values.

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Supporting you financially through:
• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes